Shipping & Returns
With us you pay no shipping costs for orders over € 30 :)
Shipping time the Netherlands and Belgium
Monday to Sunday before 11:30 pm is delivered the next day. Keep a close eye on your tracking number so you can see exactly where your package is. It may happen that it is very busy with the DHL delivery person and that there is a slight delay.
Shipping time to Germany
Monday to Sunday ordered before 14:00 the next day in the house. Keep a close eye on your tracking number so you can see exactly where your package is. It may happen that it is very busy with the DHL delivery person and that there is a slight delay.
If we have sent your package, you will receive a confirmation email from us. Here you can find the tracking number.
The standard shipping costs are € 4.95 for the Netherlands, € 6.95 for Belgium and Germany.
Most jewelry is sent by DHL in a air envelope or letterbox. The big advantage of this is that you do not have to be home because the order can go straight through the letterbox. Large items are sent via parcel post with DHL.
Return my order (in part)
Is your order not exactly what you expected? A pity, but no problem to return it. At Lovelymusthaves you always have the option to return your order within 14 days of the invoice date.
You can return very easily. Send the articles with the packing slip and the completed return form to the address below:
After receiving your return shipment, the amount will be refunded to the payment method used when placing the order. This takes a maximum of 5 working days. Lovelymusthaves handles returns quickly.
Please note that Lovelymusthaves will only handle returns if they are returned in their original packaging. Damaged and / or used items are rejected.
Both the costs and the risk of sending are for your own account in the case of a return. Make sure you always keep the proof of return of the parcel service until the return is fully processed. Return the items you wish to return or exchange in one shipment to ensure that the return shipment can be processed quickly. Non-identifiable returns are returned to the sender wherever possible.
Exchanging my order (in part)
Do you want to exchange an item because the color or size is not right? No problem, follow our normal return procedure and state on the delivery note or on a separately enclosed note which item you want to exchange and for which size and / or color. It is only possible to exchange an item for another item of the same price.
Keep in mind that items are sold out quickly and it is therefore not always possible to exchange your item. If this is the case, we will contact you to find a suitable solution.
My order is incorrect
Ai, that is our fault and we will ensure that we solve this to your satisfaction. Contact us, (firstname.lastname@example.org) so that we can make a suitable solution for you.